Privacy Policy

Effective Date: 3/28/26
Last Updated: 3/28/26

MistMD Odor Removal, LLC (“MistMD,” “we,” “us,” or “our“) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request information, book services, complete intake forms, or otherwise interact with us online or by email.

By using our website or booking services with MistMD, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Service address
  • Appointment details
  • Property details you submit through booking or intake forms
  • Notes, questions, or other information you provide when contacting us

We may also collect limited technical information automatically when you use our website, such as:

  • IP address
  • Browser type
  • Device type
  • General location information
  • Pages visited
  • Basic website usage data

2. How We Collect Information

We collect information in several ways, including when you:

  • Visit our website
  • Submit a contact form
  • Book an appointment
  • Complete intake forms
  • Communicate with us by email
  • Interact with our booking system

MistMD currently uses a WordPress website and Acuity Scheduling as part of its booking flow and appointment management process. Information submitted through those systems may be collected and stored through those platforms as part of normal business operations.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Schedule and manage appointments
  • Communicate about bookings, service details, or appointment changes
  • Send confirmations, reminders, and follow-up emails
  • Provide customer support
  • Maintain business records
  • Improve our website and booking experience
  • Protect against fraud, abuse, or unauthorized activity
  • Comply with legal obligations

MistMD may also communicate with customers by email regarding booking and service matters as part of normal operations.

4. Booking Forms, Intake Forms, and Service Information

When you book with MistMD, you may be asked to provide service-related details through intake forms or agreement forms. This information helps us understand the property, appointment type, and service needs before your appointment.

Information submitted through intake forms may include property details, service preferences, access notes, and other details relevant to scheduling and providing service.

5. Website Analytics and Technical Data

Like many websites, we may use standard website tools, logs, cookies, pixels, or analytics features to better understand how visitors use our website and to improve website performance, usability, and marketing.

These tools may collect information such as:

  • Pages viewed
  • Time spent on pages
  • Referral sources
  • Device and browser information
  • Approximate geographic information

This information is generally used in aggregate and helps us improve the customer experience.

6. Cookies

Our website may use cookies or similar technologies to support normal website functionality, measure traffic, and improve performance.

You can usually control cookies through your browser settings. Disabling cookies may affect certain site functions.

7. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers only as reasonably necessary to operate our business, such as providers that support:

  • Website hosting
  • Booking and scheduling
  • Payment processing
  • Email communications
  • Form collection
  • Website analytics
  • Security and spam prevention

We may also disclose information when required by law, to protect our rights, to investigate fraud or abuse, or in connection with a business transfer or reorganization.

8. Payment Information

Payments connected to bookings may be processed through third-party payment processors integrated with our scheduling or payment systems. MistMD does not necessarily store full payment card details directly on its own website servers.

Payment information is handled according to the applicable payment processor’s policies and security practices.

9. Email Communications

If you contact us, request information, or book a service, we may send emails related to:

  • Appointment confirmations
  • Reminders
  • Appointment changes
  • Follow-up communications
  • Customer service matters
  • Maintenance reminder communications

You may still receive transactional or service-related emails even if you opt out of certain non-essential communications.

10. Service Documentation

MistMD may document certain treatment areas internally using photos or video for business records, quality control, training, or claim handling. These materials are used internally and are not published publicly without separate permission, unless otherwise required by law.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide services
  • maintain appointment and business records
  • comply with legal, accounting, or operational requirements
  • resolve disputes
  • enforce our agreements

Retention periods may vary depending on the type of information and the reason it was collected.

12. Data Security

We take reasonable administrative, technical, and operational steps to help protect the information we collect. However, no method of transmission over the internet or electronic storage is guaranteed to be completely secure. Because of this, we cannot guarantee absolute security.

13. Your Choices

You may contact us to:

  • request updates to your contact information
  • ask questions about the information we hold
  • request deletion of certain information, where appropriate
  • opt out of non-essential marketing communications

Please note that we may still retain certain information when needed for legitimate business, legal, scheduling, payment, fraud-prevention, or recordkeeping purposes.

14. Third-Party Services and Links

Our website or booking flow may include links to third-party websites, platforms, or services. This may include scheduling providers, payment providers, or other business tools. We are not responsible for the privacy practices of third-party sites or services.

We encourage you to review the privacy policies of those third parties when appropriate.

15. Children’s Privacy

MistMD’s website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.

16. Changes to This Privacy Policy

MistMD may update or revise this Privacy Policy from time to time at its discretion. Any changes will be posted on this page with an updated “Last Updated” date. Unless required by law, MistMD is not obligated to provide separate notice of changes by email or other direct communication. Your continued use of our website, booking flow, or services after an updated Privacy Policy is posted constitutes your acceptance of the revised policy.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

MistMD Odor Removal, LLC
Email: support@mistmd.com